Shipping policy
Order Processing
Orders are typically processed within 1–3 business days.
Orders are generally not processed or shipped on weekends or holidays. During periods of high order volume, processing may occasionally take slightly longer.
Shipping Times
Estimated delivery is typically 7–14 business days after your order has been processed, depending on the product, destination, carrier, and local delivery conditions.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.
Free Tracked Shipping
Flexaury offers free tracked shipping on eligible orders.
Once your order has shipped and tracking becomes available, you’ll receive a shipping confirmation email with your tracking information.
Please note that tracking updates may take a short period of time to appear after the carrier receives your package.
Incorrect Shipping Information
Please carefully review your shipping information before completing your order.
If you notice an error after placing your order, contact us as soon as possible at support@flexaury.com.
Once an order has entered processing or shipped, we may not be able to change the delivery address. Flexaury is not responsible for packages delivered to an incorrect address provided during checkout.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, contact us at support@flexaury.com with your order number.
Our team will review the available tracking information and assist with the appropriate next steps.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at support@flexaury.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos or video of the item and packaging
We’ll review the issue and help determine the appropriate replacement, return, or refund options.
Contact Us
For shipping questions, tracking assistance, or delivery concerns, contact us at: