Refund policy

Flexaury offers a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a standard return, your item must generally be unused, in the same condition that you received it, and in its original packaging when applicable. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@flexaury.com with your order number and reason for return.

If your return request is approved, we’ll provide instructions on how and where to send your package. Items returned without first receiving approval may not be accepted.

You can always contact us at support@flexaury.com with any return questions.

Damages and Issues

Please inspect your order after delivery and contact us as soon as possible if your item arrives damaged, defective, incorrect, or if you experience another issue with your order.

Please include your order number and, when applicable, clear photos or video showing the issue.

Once reviewed, we’ll work with you toward an appropriate replacement, return, or refund.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including perishable goods, personalized or custom-made products, gift cards, hazardous materials, flammable liquids or gases, and certain opened or used hygiene-related products.

For health and hygiene reasons, products that have been used in a way that makes them unsuitable for resale may not qualify for a standard return unless they arrived damaged, defective, or incorrect.

If you’re unsure whether your item qualifies for a return, contact us at support@flexaury.com and we’ll review your request.

Exchanges

The fastest way to receive a different item is to request a return for the item you currently have and, once the return has been approved, place a separate order for the item you want.

If your original item arrived damaged, defective, or incorrect, please contact us before placing another order so we can review the issue first.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification, as required by applicable law.

Your item must generally be in the same condition that you received it, unused, and in its original packaging when applicable. You’ll also need your receipt or proof of purchase.

Any additional rights available to you under applicable consumer protection laws are not affected by this policy.

Refunds

We’ll notify you once your return or refund request has been reviewed and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at support@flexaury.com.

30-Day Guarantee

Every Flexaury order is backed by our 30-day guarantee.

If you’re not satisfied with your purchase or experience an issue with your order, contact us within 30 days of delivery at support@flexaury.com with your order number and a brief description of the issue.

Our team will review your request and provide the appropriate next steps.